Tenant Resources
Pay Rent
For convenience, pay your rent online
Maintenance
Submit a
maintenance request online
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Contact
Questions or Comments for Arrow staff
Refer & Earn $50
Refer a friend who becomes an Arrow tenant you will receive a $50 gift card.
Please complete the form below:
Thanks for Referring Arrow Capital to your friends.
Please note:
You may not earn a reward for referring yourself, a roommate, spouse, current Arrow tenant, or multiple tenants per unit.
Payment Options

Get the App
Resident Center powered by Buildium is a new mobile app and online resource made specifically to streamline your resident experience.
Resident Center App Benefits:
- Make one-time or recurring payments anytime, anywhere
- Stay up-to-date with announcements, texting, and other communication features.
Maintenance Requests
Property Meld is an online resource for Arrow Management tenants to submit property maintenance requests.
Benefits of Property Meld:
- Provides best-in-class resident experience
- Streamlines communication between tenants, maintenance, and management
- Provides features to sped up and prioritize repairs

Request an Appointment
Please fill out the following form to request an appointment with Arrow Capital office staff. Responses to requests will be handled during regular business hours Monday-Friday in the order they were received.
Update Contact Information
Send us your digits! If you are a current Arrow Capital tenants and you have new contact information, please keep us updated with any changes.
Lease Renewal
If you are a current Arrow Capital tenant and requesting lease renewal, please fill out attached form and provide us updated information. After requesting a lease renewal, a member of the Arrow team will be in contact with you regarding the next steps.
Move Out Notice
If you are a current Arrow Capital tenant and you plan to move out of your rental property, please provide notice at least 30 days before move out with the attached form. After providing proper notice, a member of the Arrow team will be in contact with you regarding the next steps
Please note: If you are currently in a lease and attempting to break your lease terms early, you may be required to pay all remaining rent and/or other fees for early move out.
Tenant Tips
RESIDENT CENTER: Get Connected
STEP 1: Download the Resident Center App in the App Store or Google Play. Or visit the Resident Center online
STEP 2: In the Resident Center: ‘Create Account’ and enter personal information including the email address you provided to Arrow Capital
STEP 3: Within an hour, confirm your account in an email sent by Resident Center
RESIDENT CENTER: Add a Payment Method
STEP 1: Select ‘Payments’ or $ symbol to view financial information
STEP 2: Select ‘Make Payment’ or ‘Set up Auto Pay’ Add a
STEP 3: Select ‘Payment Method’
STEP 4: Select ‘Bank Account’ or ‘Credit Card’. Please note: If you use a credit card, you will be charged a convenience fee to the credit card company.
STEP 5: Enter account information
STEP 6: For future convenience, select ‘Save this account for next time’
STEP 7: Once complete, select ‘Add Bank Account’ or ‘Add Credit Card’
STEP 8: Review and Submit
RESIDENT CENTER: Make a One Time Payment
STEP 1: Select ‘Payments’ or $ symbol to view financial information
STEP 2: Select ‘Make Payment’
STEP 3: Enter payment information including:
- Payment amount
- Payment method (Please note: If you use a credit card, you will be charged a convenience fee to the credit card company)
- Payment date
- Frequency
STEP 4: Review and Submit
RESIDENT CENTER: Set Up Auto Payment
STEP 1: Select ‘Payments’ or $ symbol to view financial information
STEP 2: Select ‘Set Up Autopay’
STEP 3: Enter payment information including:
- Payment amount
- Payment method (Please note: If you use a credit card, you will be charged a convenience fee to the credit card company)
- Payment date
- Frequency
STEP 4: Review and Submit
RESIDENT CENTER: Communicate with Arrow
STEP 1: Select ‘Home’ to view new announcements
STEP 2: Select ‘Request’ or wrench symbol
STEP 3: Select ‘Create Request’ or the + symbol and complete the following step:
- Select ‘General Inquiry’
- Title the request
- Provide details
- Add a picture (optional)
- Review and submit.
Property Meld: Account Set Up and Communication
The Property Meld help center provides helpful tips on account management, Melds, Communication and FAQ.
Property Meld: Maintenance Request
Helpful step by step directions to submit a property maintenance request via Property Meld.
PAYMENT: Convenience Fee
When you make a rent payment with a credit card the credit card companies charge a convenience fee. To avoid the convenience fee, make electronic payments with your bank information instead of a credit card.
Payments: PayNearMe
A convenient way to pay rent with cash is using PayNearMe powered by Buildium. PayNearMe allows tenants to pay with cash at CVS Pharmacy or Casey’s General Stores with the PayNearMe PayCode provided by Arrow Capital.
MOVE OUT: Give Notice to Vacate
If you are a current Arrow Capital tenant and you plan to move out of your rental property, please provide notice at least 30 days before move out with the attached form. After providing proper notice, a member of the Arrow team will be in contact with you regarding the next steps.
Please note: If you are currently in a lease and attempting to break your lease terms early, you may be required to pay all remaining rent and/or other fees for early move out.
MOVE OUT: Security Deposit
The best way to ensure you receive your security deposit is to: provide a 30 day notice to vacate, return all keys, provide a forwarding address, and leave the property in the same or better condition than it was at move-in.
As a resource, use the move-in and move-out checklist. This could be a helpful way to track the condition of the property at the beginning and end of tenancy.
1 Bed / 1 Bath
2 Bed / 1 Bath
2 Bed / 2 Bath
3 Bed / 1 Bath
3 Bed / 2 Bath
4 Bed / 2 Bath
If you have met all conditions to receive all or some of your security deposit, a check will be mailed within 14 days of move out. The security deposit reconciliation will be mailed to one forwarding address provided to Arrow Capital at move out. In the event of multiple tenants, the security deposit will be sent to one address and it is the tenant’s responsibility to divide the deposit amongst roommates, as needed.
MOVE OUT: Roommate Changes
During the lease term if there are changes to roommates
Removing Tenant/Roommate: All tenants will need to sign a Release From Lease form. Please note: There is a $150 administrative fee for roommate changes.
Adding Tenant/Roommate: All tenants will need to sign a lease addendum adding a new roommate. Please note: There is a $150 administrative fee for lease changes.
Tenant Tutorials
HOME SERVICES: Reset GFCI Outlet
GFCI outlets are typically found in rooms with water such as a bathroom or kitchen. GFCI outlets contain a reset and test button. When a GFCI outlet is tripped the reset button will pop out.
Please note: When a GFCI trips, it will trip all outlets connected to that GFCI.
STEP 1: Locate the tripped GFCI Outlet
STEP 2: Press the ‘Reset’ button on the outlet
STEP 3: To prevent the outlet from tripping in the future, make sure the outlet is not overloaded or short circuiting.
HOME SERVICES: Replace Furnace Filter
STEP 1: Turn off the furnace
STEP 2: Locate the service panel
STEP 3: Slide out the existing filter
STEP 4: Make sure the replacement filter is the correct size. Filter sizes are labeled on filter frame
STEP 5: Slide in a new filter. You should see an arrow on the furnace filter, the air flow direction arrow printed on the new filter should be pointed towards your furnace
STEP 6: Turn the furnace back on
Check and/or replace the filter each month. Clean more frequently if…
- You have pets
- You notice excessive dust buildup in your house
- One or more people in your home smoke
- Your heating system fan runs most of the time
- You open your doors and windows frequently,
- You notice dust or dirt buildup on your current filter
HOME SERVICES: Check Water Meter
STEP 1: Locate the water meter
Water meters are located in the basement, exterior foundation of a home, or near the curb or sidewalk at the front of the property in a concrete box.
STEP 2: Remove lid (if applicable)
If located in a cement box, the water meter box will usually have a lid marked, “Water Meter.” When removing the lid, be cautious of possible insects, reptiles or small animals.
STEP 3: Write down all numbers indicated on the meter
HOME SERVICES: Check Gas Meter
STEP 1: Locate the gas meter. Gas meters are usually mounted on the exterior foundation where gas pipes enter the home.
STEP 2: Write down reading on the dials.
Read your meter dials from left to right.
If the dial hand is between numbers, use the smaller of the two numbers
*Please note gas and electric meters look similar, make sure you are reading the correct meter
HOME SERVICES: Check Electrical Meter
STEP 1: Locate the electric meter. Electric meters are usually mounted on the exterior foundation where electrical lines enter the home.
STEP 2: Write down the reading on the meter
If analog, Read your meter dials from left to right.
If the dial hand is between numbers, use the smaller of the two numbers
*Please note gas and electric meters look similar, make sure you are reading the correct meter