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Pay Rent

For convenience, pay your rent online

Maintenance

Submit a
maintenance request online

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Login to view tenant and lease information

Contact

Questions or Comments for Arrow staff

Refer & Earn $50

Refer a friend who becomes an Arrow Management tenant you will receive a $50 gift card.

Please complete the form below:

Thanks for Referring Arrow Management to your friends.

Please note:
You may not earn a reward for referring yourself, a roommate, spouse, current Arrow tenant, or multiple tenants per unit.

  • Your Information

  • Your Friend's Info

Get the App

Online Portal by Appfolio is a new mobile app and online resource made specifically to streamline your resident experience.

AppFolio Benefits:

  • Make one-time or recurring payments anytime, anywhere
  • Stay up-to-date with announcements, texting, and other communication features.

Visit the website →

Maintenance Requests

AppFolio, the property management software utilized by Arrow Management, serves as a comprehensive platform for tenant records management, including the submission of maintenance requests. AppFolio facilitates seamless communication and ensures all parties are informed about the progress of repairs.

Benefits of AppFolio for Maintenance Requests:

  • Provides best-in-class resident experience
  • Streamlines communication between tenants, maintenance, and management
  • Provides features to sped up and prioritize repairs

Request an Appointment

Please fill out the following form to request an appointment with Arrow Management office staff. Responses to requests will be handled during regular business hours Monday-Friday in the order they were received.

Lease Renewal

If you are a current Arrow Management tenant and requesting lease renewal, please fill out attached form and provide us updated information. After requesting a lease renewal, a member of the Arrow Management team will be in contact with you regarding the next steps.

Move Out

If you are a current Arrow Management tenant and you plan to move out of your rental property, please provide notice at least 30 days before move out (or longer per the terms of your lease).

Please give notice to move out via Appfolio on the Contact Us tab. Select Request Notice to Vacate in the Contact Options block. Provide your desired move out date, your reason for leaving, and your forwarding address.

After providing proper notice, a member of the Arrow Management team will be in contact with you regarding the next steps.

Please note: If you are currently in a lease and attempting to break your lease terms early, you may be required to pay all remaining rent and/or other fees for early move out.

If you do not have access to AppFolio, please give notice with the attached form.

Tenant Tips

Appfolio: Get Connected

STEP 1: Download the Online Portal by Appfolio in the App Store or Google Play. Or visit Appfolio online

STEP 2: You’ll receive an Online Portal Activation email or text message from your property management company. Click Activate Now in the email, or tap the link in the email, or tap the link in the text message to establish a strong password to activate your portal.

OR

You can also self sign up for the Online Portal at ArrowManagement.appfolio.com/connect. Click Request access to the portal and input your information.

STEP 3: Bookmark, create a shortcut icon for the login page or download the mobile app so it is easy to return at any time.

STEP 4: You will receive a confirmation email once your portal is activated.

Appfolio: Update Your Contact Information

If you are a current Arrow Management tenant, per your lease agreement you we required to keep Arrow Management updated on your recent contact information. To update your contact information, please navigate to the AppFolio Account Profile tab to update the email address you use to log into your account, the phone number, mailing address, and vehicle information your property manager has on file for you.

If you do not have access to AppFolio, please update any changes with the following form.

Appfolio: View Payment History

Click the Payments tab, then click View full account ledger to see a detailed account of all charges and payments posted to your account.

 

 

APPFOLIO: Make a One Time Payment

STEP 1: On the Home or Payments tab, click Pay Now to make a one-time payment.

STEP 2: If you have saved payment methods those will be displayed, or you can Create a New Payment Method.

STEP 3: Select your preferred payment method: eCheck (direct withdrawal from bank account), or Credit/debit card. You can then enter the associated payment information and click Continue. Please note: there are fees applied to payments paid by Credit/Debt Card

STEP 4: Choose to make your payment in full or to edit the amount. If online payments are required to be made in full, the payment amount will not be editable, and you will have the option of paying either the Balance Due, which includes past and current bills, or the Full Balance, which includes past, current, and any upcoming bills, including unposted, recurring bills.

STEP 5:  Review the Payment Date and Payment Balance information for accuracy. A transaction fee will also be displayed.

STEP 5: Once you have verified all your payment information, click Make This Payment Now. You will receive a confirmation email once the payment is successfully submitted. The payment may take a few days to process and clear your account. If you didn’t receive a confirmation email your payment may not have been received, please reach out to your Arrow Management.

 

APPFOLIO: Set Up Auto Payment

STEP 1: On the Home or Payments tab, click Set Up Autopay to create an automatically recurring payment

STEP 2: If you have saved payment methods those will be displayed, or you can Create a New Payment Method.

STEP 3: Select your preferred payment method: eCheck (direct withdrawal from bank account), or Credit/debit card. You can then enter the associated payment information and click Continue. Please note: there are fees applied to payments paid by Credit/Debt Card

STEP 4: Give the payment a name, select whether you want to pay a fixed amount or your outstanding balance, choose the payment start date. If you choose to pay an outstanding balance, you will also notice a field for maximum limit. You may proceed with the suggested amount or choose a new one.

STEP 5: Click Create Autopay. You will receive a confirmation email when your payment processes. You can review your autopay details on the Payments tab of your Online Portal.

online-portal-create-autopayment

APPFOLIO: CONVENIENCE FEE

When you make a rent payment with a debt or credit card the credit card companies charge a convenience fee. To avoid the convenience fee, make electronic payments with your bank information (echeck) instead of a credit/debt

card.

APPFOLIO: View Lease and Shared Documents

LEASE: View or Download your lease in Appfolio in Property Details located on the menu on the left

SHARED DOCUMENTS: You’ll receive an email notification any time Arrow Management sends you a document securely to your Appfolio Online Portal. In Appfolio navigate to the Shared Documents tab to access documents.

 

APPFOLIO: Renters Insurance

Upload Proof of Renters Insurance: In AppFolio, navigate to the Insurance tab and locate the Upload Renters Insurance Policy block. Enter your insurance company provider, your policy number, policy expiration date, then upload a copy of your proof of insurance. When done click Submit Policy Information.

View your Renter’s Insurance policy information: In Appfolio, navigate to the Insurance tab to view or update your renters insurance policy.

Sign up for Renter Insurance through the Online Portal: You can purchase a renters insurance policy directly through your AppFolio online portal. Navigate to the Home tab and click Purchase Renters Insurance to receive an estimate. (COMING SOON!)

AppFolio: Maintenance Request

To ensure timely and effective resolution of any maintenance issues that occur in your home, Arrow now offer several options for reporting requests 24/7! Before submitting a request, please remember the following, you are responsible for basic home maintenance like light bulb, and battery replacements.

Once you’re ready to submit a request, choose one of the three reporting options described below: 

1) Online via Appfolio: Fastest and most effective way to submit maintainance requests is online through the tenant portal. Visit arrowlincoln.appfolio.com/connect to log in to your portal and submit a new maintenance request. Describe thoroughly what the problem is, what you’ve already done to mitigate the problem, and include pictures when possible. If you need help accessing your tenant portal, please reach out to the office at (402) 875-5555.

2) Text: Text our 24/7 maintenance line at (402) 780-8573 to quickly alert us to issues, including emergencies. Please be aware that this is a text line only.

3) Over the Phone: If you’d prefer to speak with a live agent, call our 24/7 maintenance line at (402) 875-5555 Extension 1 and follow the prompts to connect with a representative. From there, we’ll connect you with the first available agent.

Maintenance requests will only be reviewed if they are submitted through one of the three methods described above.

 

MOVE OUT: Give Notice to Vacate

If you are a current Arrow Management tenant and you plan to move out of your rental property, please provide notice at least 30 days before move out (or longer per the terms of your lease).

Please give notice to move out via Appfolio on the Contact Us tab. Select Request Notice to Vacate in the Contact Options block. Provide your desired move out date, your reason for leaving, and your forwarding address.

After providing proper notice, a member of the Arrow Management team will be in contact with you regarding the next steps.

Please note: If you are currently in a lease and attempting to break your lease terms early, you may be required to pay all remaining rent and/or other fees for early move out.

If you do not have access to AppFolio, please give notice with the attached form.

MOVE OUT: Security Deposit

The best way to ensure you receive your security deposit is to: provide a 30 day notice to vacate, return all keys, provide a forwarding address, and leave the property in the same or better condition than it was at move-in.

As a resource, use the move-in and move-out checklist. This could be a helpful way to track the condition of the property at the beginning and end of tenancy.
1 Bed / 1 Bath
2 Bed / 1 Bath
2 Bed / 2 Bath
3 Bed / 1 Bath
3 Bed / 2 Bath
4 Bed / 2 Bath

If you have met all conditions to receive all or some of your security deposit, a check will be mailed within 14 days of move out. The security deposit reconciliation will be mailed to one forwarding address provided to Arrow Management at move out. In the event of multiple tenants, the security deposit will be sent to one address and it is the tenant’s responsibility to divide the deposit amongst roommates, as needed.

MOVE OUT: Roommate Changes

During the lease term if there are changes to roommates

Removing Tenant/Roommate: All tenants will need to sign a Release From Lease form. Please note: There is a $150 administrative fee for roommate changes.

Adding Tenant/Roommate: All tenants will need to sign a lease addendum adding a new roommate. Please note: There is a $150 administrative fee for lease changes.

Tenant Tutorials

HOME SERVICES: Reset GFCI Outlet

GFCI outlets are typically found in rooms with water such as a bathroom or kitchen. GFCI outlets contain a reset and test button. When a GFCI outlet is tripped the reset button will pop out.

Please note: When a GFCI trips, it will trip all outlets connected to that GFCI.

STEP 1: Locate the tripped GFCI Outlet

STEP 2: Press the ‘Reset’ button on the outlet

STEP 3: To prevent the outlet from tripping in the future, make sure the outlet is not overloaded or short circuiting.

HOME SERVICES: Replace Furnace Filter

STEP 1: Turn off the furnace

STEP 2: Locate the service panel 

STEP 3: Slide out the existing filter 

STEP 4: Make sure the replacement filter is the correct size. Filter sizes are labeled on filter frame

STEP 5: Slide in a new filter. You should see an arrow on the furnace filter, the air flow direction arrow printed on the new filter should be pointed towards your furnace 

STEP 6: Turn the furnace back on

Check and/or replace the filter each month. Clean more frequently if…

  • You have pets
  • You notice excessive dust buildup in your house
  • One or more people in your home smoke
  • Your heating system fan runs most of the time
  • You open your doors and windows frequently,
  • You notice dust or dirt buildup on your current filter
HOME SERVICES: Check Water Meter

STEP 1: Locate the water meter

Water meters are located in the basement, exterior foundation of a home, or near the curb or sidewalk at the front of the property in a concrete box.

STEP 2: Remove lid (if applicable)

If located in a cement box, the water meter box will usually have a lid marked, “Water Meter.” When removing the lid, be cautious of possible insects, reptiles or small animals. 

STEP 3: Write down all numbers indicated on the meter

HOME SERVICES: Check Gas Meter

STEP 1: Locate the gas meter. Gas meters are usually mounted on the exterior foundation where gas pipes enter the home.

STEP 2: Write down reading on the dials. 

Read your meter dials from left to right.

If the dial hand is between numbers, use the smaller of the two numbers

*Please note gas and electric meters look similar, make sure you are reading the correct meter

 

HOME SERVICES: Check Electrical Meter

STEP 1: Locate the electric meter. Electric meters are usually mounted on the exterior foundation where electrical lines enter the home.

STEP 2: Write down the reading on the meter

If analog, Read your meter dials from left to right

If the dial hand is between numbers, use the smaller of the two numbers

*Please note gas and electric meters look similar, make sure you are reading the correct meter

In case of emergency, call 911