Tenant Resources

STEP 1: Download the Resident Center App in the App Store or Google Play. Or visit the Resident Center online

STEP 2: In the Resident Center: ‘Create Account’ and enter personal information including the email address you provided to Arrow Capital

STEP 3: Within an hour, confirm your account in an email sent by Resident Center

STEP 1: Select ‘Payments’ or $ symbol to view financial information

STEP 2: Select ‘Make Payment’ or ‘Set up Auto Pay’ Add a

STEP 3: Select ‘Payment Method’

STEP 4: Select ‘Bank Account’ or ‘Credit Card’. Please note: If you use a credit card, you will be charged a convenience fee to the credit card company.

STEP 5: Enter account information

STEP 6: For future convenience, select ‘Save this account for next time’

STEP 7: Once complete, select ‘Add Bank Account’ or ‘Add Credit Card’

STEP 8: Review and Submit

STEP 1: Select ‘Payments’ or $ symbol to view financial information

STEP 2: Select ‘Make Payment’

STEP 3: Enter payment information including:

• Payment amount
• Payment method (Please note: If you use a credit card, you will be charged a convenience fee to the credit card company)
• Payment date
• Frequency

STEP 4: Review and Submit

STEP 1: Select ‘Payments’ or $ symbol to view financial information

STEP 2: Select ‘Set Up Autopay’

STEP 3: Enter payment information including:

• Payment amount
• Payment method (Please note: If you use a credit card, you will be charged a convenience fee to the credit card company)
• Payment date
• Frequency

STEP 4: Review and Submit

STEP 1: Select ‘Request’ or the wrench symbol

STEP 2: Select ‘Create Request’ or the + symbol and complete the following steps:

• Select ‘Maintenance Request’
• Select the category
• Title the request
• Provide details
• Add a picture (optional)
• Schedule repair by providing entry information to the residence
• Review and submit

STEP 3: Select ‘Request’ or the wrench symbol to track progress of open and closed requests.

STEP 1: Select ‘Home’ to view new announcements

STEP 2: Select ‘Request’ or wrench symbol

STEP 3: Select ‘Create Request’ or the + symbol and complete the following step:

• Select ‘General Inquiry’
• Title the request
• Provide details
• Add a picture (optional)
• Review and submit.

When you make a rent payment with a credit card the credit card companies charge a convenience fee. To avoid the convenience fee, make electronic payments with your bank information instead of a credit card.

A convenient way to pay rent with cash is using PayNearMe powered by Buildium. PayNearMe allows tenants to pay with cash at CVS Pharmacy or Casey’s General Stores with the PayNearMe PayCode provided by Arrow Capital.

Learn more about PayNearMe→
PayNearMe en español→

The best way to ensure you receive your security deposit is to: provide a 30 day notice to vacate, return all keys, provide a forwarding address, and leave the property in the same or better condition than it was at move-in.

As a resource, use the move-in and move-out checklist. This could be a helpful way to track the condition of the property at the beginning and end of tenancy.
1 Bed / 1 Bath
2 Bed / 1 Bath
2 Bed / 2 Bath
3 Bed / 1 Bath
3 Bed / 2 Bath
4 Bed / 2 Bath

If you have met all conditions to receive all or some of your security deposit, a check will be mailed within 14 days of move out. The security deposit reconciliation will be mailed to one forwarding address provided to Arrow Capital at move out. In the event of multiple tenants, the security deposit will be sent to one address and it is the tenant’s responsibility to divide the deposit amongst roommates, as needed.

GFCI outlets are typically found in rooms with water such as a bathroom or kitchen. GFCI outlets contain a reset and test button. When a GFCI outlet is tripped the reset button will pop out.

Please note: When a GFCI trips, it will trip all outlets connected to that GFCI.

STEP 1: Locate the tripped GFCI Outlet

STEP 2: Press the ‘Reset’ button on the outlet

STEP 3: To prevent the outlet from tripping in the future, make sure the outlet is not overloaded or short circuiting.

STEP 1: Turn off the furnace

STEP 2: Locate the service panel 

STEP 3: Slide out the existing filter 

STEP 4: Make sure the replacement filter is the correct size. Filter sizes are labeled on filter frame

STEP 5: Slide in a new filter. You should see an arrow on the furnace filter, the air flow direction arrow printed on the new filter should be pointed towards your furnace 

STEP 6: Turn the furnace back on

Check and/or replace the filter each month. Clean more frequently if…

• You have pets
• You notice excessive dust buildup in your house
• One or more people in your home smoke
• Your heating system fan runs most of the time
• You open your doors and windows frequently,
• You notice dust or dirt buildup on your current filter

STEP 1: Locate the water meter

Water meters are located in the basement, exterior foundation of a home, or near the curb or sidewalk at the front of the property in a concrete box.

STEP 2: Remove lid (if applicable)

If located in a cement box, the water meter box will usually have a lid marked, “Water Meter.” When removing the lid, be cautious of possible insects, reptiles or small animals. 

STEP 3: Write down all numbers indicated on the meter

STEP 1: Locate the gas meter. Gas meters are usually mounted on the exterior foundation where gas pipes enter the home.

STEP 2: Write down reading on the dials. 

Read your meter dials from left to right.

If the dial hand is between numbers, use the smaller of the two numbers

*Please note gas and electric meters look similar, make sure you are reading the correct meter

STEP 1: Locate the electric meter. Electric meters are usually mounted on the exterior foundation where electrical lines enter the home.

STEP 2: Write down the reading on the meter

If analog, Read your meter dials from left to right. 

If the dial hand is between numbers, use the smaller of the two numbers

*Please note gas and electric meters look similar, make sure you are reading the correct meter